CityGuard Program

What’s Included in CityGuard by Kada?

Discover how CityGuard by Kada can transform your city’s security strategy. From seamless integration to proactive monitoring, we offer a complete solution to keep your citizens safe and your public spaces secure.
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Here’s what you can expect

No Commitment 90-Day Trial: Try our solutions for 90 days, risk-free. Experience the power of real-time monitoring, smart alerts, and remote access via our Command platform.
City-Wide Monitoring with VX52: Manage and monitor multiple locations across your city in real time. Whether it’s government buildings, public spaces, or transportation hubs, CityGuard offers a centralised platform for complete visibility and control. Stream up to 300 camera feeds with ultra-low latency, clear video, and customisable layouts, making it the top choice for mission-critical real-time viewing, the VX52 hardware is included with all CityGuard deployments.
Platinum SLA for Uptime Service: Our Platinum Service Level Agreement guarantees minimal downtime, so your business stays protected without interruption.
10-Year Warranty: All of our Government hardware comes with a 10-year warranty, ensuring long-term reliability and performance.

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Advice and answers from Kada

Where is my data hosted?

Your data is securely hosted in Australian data centers, ensuring it remains within the country and is not sent overseas. This provides better security, compliance with local regulations, and faster access compared to hosting in international locations.

What support do I have?

You have access to 24/7 support from our dedicated team, ready to assist you with any questions or issues. We provide comprehensive help through phone, email, and online resources, ensuring you have the support you need whenever you need it. Additionally, our service includes regular updates, maintenance, and proactive monitoring to keep your system running smoothly.

What warranty does your hardware have?

Our hardware comes with a 10-year warranty, offering you long-term peace of mind. Additionally, we provide a 48-hour guarantee for any necessary repairs or replacements, ensuring your system is back up and running with minimal disruption.

What SLA do you offer?

We offer a comprehensive Service Level Agreement (SLA) that includes guaranteed response times, 24/7 support, regular system maintenance, and proactive monitoring. Our SLA ensures any issues are promptly addressed, with clear commitments to minimise downtime and maintain the highest levels of security and performance for your system. Additionally, our SLA covers software updates, system health checks, and access to our expert support team whenever needed.